'Ribbon Not Found' is displayed on the LCD panel.
1. Check to make sure that the ribbon is installed in the ribbon cartridge correctly. Please refer to "SMART Printer User Manual, Ribbon Box and Quick Guide" for instructions oh how to install the ribbon.
2. After you install a new ribbon, if the SMART Printer recognizes the new ribbon, the RF Tag on the used
ribbon may be broken. In this case, please contact your local supplier that you purchase IDP products
and consumables from.
3. You must use the certificated IDP ribbon or the SMART Printer will not recognize the ribbon. If you are using another ribbon, a non IDP certified ribbon, in the SMART Printer that may be the reason you are experiencing error messages.
'Ribbon Search Error' is diplayed on the LCD
1. Check the ribbon balance using the left LED button on the front panel of the SMART Printer. ※ We supply extra panels on our ribbon to prepare for snapping or skipping. Even if unused panels remain on the ribbon core, when the ribbon balance ...
What is a Ribbon Seek Error
This Error is triggered if the printer can’t find the correct ribbon panel in printing or booting up -. Check the operating state of the Ribbon Motor -. Check the operating state of the ribbon encoder sensor and gears -. Check and clean the Color ...
Installing your Smart/Solid Series printer ribbon and ribbon placement
The most common support call that we receive for the Smart/Solid 30/50, 31/51 Series printers is due to incorrect ribbon placement in the cartridge. If the RFID tag is in the incorrect location the printer is unable to verify it, thus it believes ...
The SMART ribbon has snapped
1. You can reconnect snapped ribbons together by using a piece of tape. 2. The reasons for a snapped ribbon are below. - Check the size and the surface condition of the cards you are using. If you use a defective card, the ribbon may snap or ...
Error occurs while printing -. Check a card is jammed -. Check usage of a genuine ribbon and cards -. Check the rollers and cards, and clean them if they are polluted