Hi,I am trying to install Smart driver on Win 10 and the green bar never finishes after turning the printer on.
Windows10 requires the driver to be certified by Microsoft. We are in the middle of that process (Aug2017), but until then please see the article to explain how to install our drivers: https://get.idpsupport.com/portal/kb/articles/windows-10-upgrade-problem
Let us know if you need assistance.
The SMART printer doesn't print.
1. Check the connected state of the USB cable to the USB port on the backside of the SMART Printer. 2. Check the connected state of the USB cable to the USB port of your PC. 3. Check the operating state of the SMART Printer driver in the Devices ...
Windows 10 upgrade problem
Currently (Aug 2017) IDP's printers don't have certified signed drivers from Microsoft. We will be launching our new certified driver within in the next few months. If you wish to install an IDP Printer and are using Windows10 or will be upgrading to ...
What is the latest driver for the SMART-51 and is it backwards compatible?
The SMART-51 driver is now Microsoft Certified and is now on the www.idp-corp.com website (Support > Download > Installation CD): http://www.idp-corp.com/index/bbs/board.php?bo_table=s4_1&cate=22 The SMART-51 driver has advanced features similar to ...
The SMART printer only feeds cards but doesn't print.
1. If you use an non IDP certified adapter, the SMART Printer may move a card correctly but the printing or the encoding functions may have some problems. You must use our certificated adapter.
The SMART printer will not move or accept card.
1. Check the card thickness control lever and adjust it to the current card's thickness. 2. Check the contaminated state of the Hopper Roller and clean it. When the Hopper Roller is contaminated, the SMART Printer may be unable to move ...